Thanks for shopping at Henry's Bird Boxes.
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Delivery & Return Costs
You will be responsible for paying for the return delivery costs for returning your item. Original delivery costs are non­refundable.
Contact Us
If you have any questions on how to return your item to us, contact us.

Important Note for IM, HS and ZE postcodes - Due to higher delivery costs the delivery charge for customers with IM, HS and ZE postcodes is £7.00 per order and customers must select the "IM, HS & ZE Postcode" shipping option.

Delivery for items purchased through our online shop to most UK Mainland locations is charged at a flat rate of £5.00 per order (exceptions are BT, IM, KW, IV, HS and ZE postcode areas where the delivery charge is £8.00 per order - please see additional information section below) so whether you purchase one item, two items, five items or more the delivery charge will always be the same. (Only applies to items for sale via the online shop and does not include special order items - e.g. Owl Boxes).

Delivery is via courier and we aim to see orders are dispatched within fourteen days.

Additional Information for Northern Ireland, Isle of Man and Highland & Islands (BT, IM, KW, IV, HS and ZE postcodes) - Due to higher courier delivery costs, these areas are subject to a higher delivery charge of £8.00 per order and customers must select the correct delivery option at the checkout.

For Northern Ireland (BT Postcodes) – select ‘Northern Ireland’ region at the checkout.

For Isle of Man (IM Postcodes) – select ‘Isle of Man’ country at the checkout.

For Highland & Islands (KW, IV, HS & ZE Postcodes) – select ‘Scotland’ region and then must select the "Remote Postcode" shipping option.

We reserve the right to cancel and refund any orders where the incorrect delivery option is selected.

We do not currently deliver to the Channel Islands.

Thanks for shopping at Henry's Bird Boxes.

Returns
We hope you will be pleased with any items you purchase but if you should change your mind within 14 days of delivery then please contact us to arrange the return of the item and a refund. Items must be returned unused and undamaged and the Buyer is responsible for return delivery costs. The items should be returned within 14 days and it is recommended to obtain a proof of postage.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund via Paypal within 14 days.
You will receive the credit within a certain amount of days, depending on Paypal processing times and/or your card issuer's policies.
Delivery & Return Costs
The Buyer will be responsible for paying for the return delivery costs for returning your item.
Contact Us
If you have any questions about refunds or returning your item to us, contact us.