Thanks for shopping at Henry's Bird Boxes.
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Delivery & Return Costs
You will be responsible for paying for the return delivery costs for returning your item. Original delivery costs are non­refundable.
Contact Us
If you have any questions on how to return your item to us, contact us.

Important Note for IM, HS and ZE postcodes - Due to higher delivery costs the delivery charge for customers with IM, HS and ZE postcodes is £7.00 per order and customers must select the "IM, HS & ZE Postcode" shipping option.